Handling Time
Because our giclée prints are freshly pulled from the printer to insure they meet our high quality standards and paintings have to be packaged carefully, there is a 7 to 10 business day handling time before items are shipped. If you need a product sooner please contact us and we will see what we can do.
California Residents will be charged sales tax on their order
Shipping
You will be able to view your shipping cost during the checkout process before you submit payment. Please allow 7 to 10 business days handling time before items are shipped. Most items will be shipped immediately and will arrive sooner but extra time is allocated for items that require crating or other special circumstances. Limited edition bronze sculptures take longer as they have to first be produced at the local foundry. If you need your item sooner please e-mail for a more accurate shipping time line before purchasing the merchandise.
International Shipping
Paxton Fine Art will ship internationally under the following conditions:
We reserve the right to refuse to process any order or to refuse to ship to certain countries.
Processing of international orders takes longer. Please allow time for us to pack and weigh your order accordingly for international shipping.
All orders are shipped by USPS and are set to arrive within the time frame provided by USPS depending on the shipping method you choose. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. Paxton Fine Art has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.
Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office. Paxton Fine Buckles & Jewelry Design will not falsify any information on the customs forms.
Packaging
Paxton Fine Art takes great care in packing your order to ensure its safe arrival. We are an environmentally conscious business and recycle packaging material whenever possible.
Sending a Gift
If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift. Paxton Fine Art is happy to include a message with your order . During the checkout process please let us know what you would like the message to say in the "Special Instructions or Comments About Your Order" box. We will e-mail you a confirmation but will not mail a receipt to you. Paxton Fine Art cannot at this time provide a gift-wrapping service.
Returns
Paxton Fine Art will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. The customer is expected to insure for the full value and pay all shipping cost of the merchandise being returned to Paxton Fine Art. Merchandise needs to be returned in the original packaging, noting how it was initially packaged to minimize damages during shipping. Once the returned Merchandise is received by Paxton Fine Art and seen to be free of any damages or alteration from its original condition, a refund will be issued*. If the returned merchandise is found to be damaged or altered from its original condition, further investigation will be implemented before a refund can be given. Please do not return merchandise until you have contacted us and received a conformation e-mail to do so. Refunds will be credited back to the card used to purchase the item*. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee. Paxton Fine Art reserves the right to alter its return policy at any time. It is the choice of Paxton Fine Art to not grant a refund if it sees cause to do so. All returned merchandise should be shipped to Paxton Fine Art, 1166 Barbara Court, Seaside CA 93955.
*Customers can also choose a refund in the form of a store credit or an exchange for another product.
Item purchased through the Paxton Fine Art Posters and Novelties Shop should not be returned to the above address. Please click here to view the return policy for CafePress which handles Paxton's novelty items.
Damaged Goods
If goods are damaged during shipment by UPS or USPS, save the item, the box and all packing material. Notify us and we will place a claim with the carrier. You may have to allow a carrier representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.
Canceling Orders
We take pride in prompt order fulfillment and start preparing all orders the morning following our receipt of the request. If you decide you do not want what you ordered, it is imperative that you contact us immediately. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.
